Refund policy
The NADD Store – Return Policy
At The NADD Store, we take pride in providing high-quality products for our competitors, facilities, and fans. To ensure fairness and clarity, please review our return and exchange guidelines below.
Final Sale Items (No Returns or Exchanges)
The following items are non-returnable and non-exchangeable:
-
Clearance items – All clearance sales are final.
-
Bumpers and straps – Due to safety and performance standards, all bumper and strap sales are final.
-
Event-specific or year-specific items – Any item tied to a particular event or year (e.g., Nationals, Regionals, specialty events) is made to order and considered custom.
-
Custom items – Any product made to order, customized, or created specifically for you.
NADD Logo Items (Eligible for Return or Exchange)
NADD Logo merchandise (not tied to a specific event or year) may be eligible for return or exchange under the following conditions:
-
Return/Exchange Window: 30 days from the date of delivery.
-
Item Condition: Items must be new, unused, unwashed, and in original condition with tags/packaging intact.
-
Proof of Purchase: A valid order number or receipt is required.
Additional Notes
-
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
-
For any questions or to initiate a return/exchange, please contact us at info@thenaddstore.com.